Definition of Personal Information
“Personal information” means any personal data or personal information relating to an identified or identifiable individual. An identifiable individual is one who can be identified, directly or indirectly, in particular by reference to an identifier such as your name, contact information, email address, an identification number, location data. It may also include other types of more technical information, but only when this information can identify you as an individual. Information that is aggregated and/or anonymized and cannot be associated with an identifiable individual is not considered to be personal information.
Control of your Personal Information
Your personal information provided to us when you use the Web Site or our services will be processed by ITPS (Canada) Ltd., headquartered at 2410 Blair Boulevard, London, Ontario, N5V 3Z9, Canada, acting as a controller of your data/information.
Collection of your Personal Information
ITPS limits the collection of personal information to what is required to fulfill the purposes identified in this Policy.
ITPS collects personal information, such as: your e-mail address, name, last name, home or work address or telephone number and any other information you provide to us when you contact us under the “Ask Us a Question”, “Contact Us”, “Get a Quote”/ “Request Information” or “Talk to ITPS About Your Requirements” and interact with us such as when using the “Chatbot” on the Web Site or when you provide us feedback regarding the accessibility at ITPS.
ITPS also collects your personal information when you buy academic lectures and tutorials in the “Courses” section of the Web Site, including your email address, your name, your location, the courses you are interested in, however ITPS does not collect or store your payment card information. This information is required to enter into a contract with us.
ITPS may also collect your resume or your presentation letter and any other information you provide to us when visiting the “Careers” section of the Website and choosing to apply for a position at ITPS.
ITPS may also collect information about you, such as your browser type, the page that led you to the Website, the number of visits to the Website, your IP address, your device operating system (OS), your location (city, state/province, country, latitude and longitude) through its Customer Relationship Management (CRM) to better manage your relationship with ITPS.
In certain circumstances, failure to provide us with required personal information may prevent us to provide you with a service (such as to manage your purchase or to correspond with you) or may prevent you to fully use the Web Site.
Use of your Personal Information
ITPS may use your personal information to operate the ITPS Web Site and to deliver to you the services you have requested, including providing with information about ITPS and its services that you requested, and fulfill your orders.
ITPS may also use your personal information to inform you of other products or services available from ITPS and its affiliates, when you consent to receiving commercial electronic messages from us. ITPS may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
ITPS may use information from your computer hardware and software, or any other device you use to access the Website, for the operation of its service, to maintain quality of the service, customize the content your see on the Website and to provide general statistics regarding use of the ITPS Web Site.
ITPS keeps track of the web sites and pages our customers visit within ITPS, in order to determine what ITPS services are the most popular. This data is used to deliver customized content and advertising within ITPS to customers whose behavior indicates that they are interested in a particular subject area.
ITPS may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information, such as your e-mail, name, address, or telephone number, is not transferred to the third party.
Sharing of your Personal Information
ITPS does not sell, rent or lease its customer lists to third parties.
ITPS may share data with trusted partners to help us, among other things, perform research and statistical analysis, send you email or postal mail, provide customer support, arrange for deliveries, or provide cloud computing infrastructure, such as Google Analytics (you can learn more about how Google protects your data at http://www.google.com/analytics/learn/privacy.html, you can prevent the use of Google Analytics relating to your use of our Sites by downloading and installing a browser plugin available at https://tools.google.com/dlpage/gaoptout?hl=en), Zoho our CRM’s service provider (you can learn more about how Zoho protects your data at https://www.zoho.com/privacy.html) or our marketing service provider. All such third parties are prohibited from using your personal information except to provide these services to ITPS, and they are required to maintain the confidentiality of your information.
ITPS Web Site will disclose your personal information, without notice, only if required to do so by applicable law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the applicable law or comply with legal process served on ITPS or the Web Site; (b) protect and defend the rights or property of ITPS, investigate fraud; (c) act under exigent circumstances to protect the personal safety of users of ITPS, or the public; and, (d) as otherwise permitted by applicable law.
ITPS may also disclose your personal information in accordance with applicable laws.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize ITPS pages, or register with ITPS Web Site or services, a cookie helps ITPS to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Web Site page, the information you previously provided can be retrieved, so you can easily use the ITPS features that you customized.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the ITPS services or web sites you visit.
Security of your Personal Information
ITPS secures your personal information from unauthorized access, use, modification or disclosure and has implemented reasonable administrative, technical and physical safeguards to that effect. ITPS secures the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Retention of Personal Information
Localization of Personal Information and Transfer of Personal Information
ITPS is headquartered in Canada, our Web Site is hosted in Canada, and the personal information that we collect and process is retained and stored in Canada. ITPS uses service providers that store personal information on our behalf in Canada and in other third countries. Please be aware that Canada, and these other third countries, may not provide the same level of protection of personal information as in your country, region, province, state, or other jurisdiction of residence or nationality, and when transferred to Canada or elsewhere, your personal information may be accessible by, or otherwise made available to, local government authorities and officials pursuant to judicial and/or administrative orders, decrees, and demands, and/or other domestic laws, statutes, and regulations. By continuing to provide us such information, you hereby acknowledge and agree that your personal information will be transferred to and stored in Canada and in such other third countries. If you are accessing our Web Site from outside Canada, you are transferring your personal information to Canada and you consent to such transfer. If you do not want your personal information transferred to Canada, you should not share your information with us or use this Web Site. When ITPS transfers personal information outside of the European Economic Area or the UK to Canada, ITPS will rely on the European Commission’s adequacy decision for PIPEDA. In other cases, ITPS relies on appropriate safeguards that might be the standard contractual clauses, or the binding corporate rules.
Legal Bases for Processing
ITPS only processes your personal information if we have a lawful base to do so, which includes:
- Consent: where you have given your consent such as for receiving our commercial email;
- Performance of Contract: where processing is necessary for the performance of a contract with you (e.g., to provide you with the products and services you have requested);
- Compliance with a legal obligation: where processing is necessary for ITPS to comply with its legal obligations;
- Protection of your vital interests: for example, where processing is necessary to protect the personal safety of users of ITPS, or the public;
- Legitimate interests: for example, we may process your personal information to protect you, us, or others from threats (such as security threats or fraud); to enable or administer our business (such as for quality control, consolidated reporting, and customer service), to manage corporate transactions (such as mergers or acquisitions); or to understand and improve our business, our Web Site or customer relationships generally.
If you have any questions about the lawful bases upon which we collect and use your personal information, please contact us as detailed in the Contact Information section.
Your Privacy Rights
You have the right to access and correct the personal information we hold about you. Upon request, ITPS will provide you with access to your personal information and respond to your rectification request within a reasonable timeframe, in accordance with applicable law. You may request access or correction by contacting us as detailed in the Contact Information section.
You have the right to withdraw your consent to the collection, use and sharing of your personal information at any time, where our processing of your personal information is based on your consent, subject to legal or contractual restrictions and reasonable notice. However, without such consent, we may limit the services we are able to provide.
You may always opt out form receiving our marketing communications by clicking the “unsubscribe” link within the email you receive or by contacting us as detailed in the Contact Information section. Even if you have opted out of receiving marketing communications from us, we may still contact you in compliance with applicable laws (e.g., for customer service).
If you are located in the European Economic Area or in the United Kingdom, subject to applicable law, you may have the following additional rights:
- right to restrict or limit the ways in which we process your personal information for instance where you believe your data is inaccurate;
- right to object to the processing of your personal information by us in certain circumstances, such as those described in the Legal Bases for Processing section under “legitimate interests”, we may continue to do so unless your interests, rights and freedoms override such interests;
- right to request that we delete your personal information, in which case we will carry out this request unless certain exceptional reasons arise permitting us to keep certain information about you; and
- right to obtain a copy of your personal information in a machine-readable format. In certain circumstances, you can also request that we transfer some of your information to third parties.
You also have the right to lodge a complaint with the Data Protection Authority of the region, province, state or country where you are located.
If you have any questions or disagree with our data handling practice, or if you need help exercising your rights, please contact us as detailed in the Contact Information section.
Persons aged under 16 or 13 (depending on where you reside) shall not be permitted to use the Web Site. ITPS does not intentionally collect, use or disclose personal information of persons under the age of 16 or 13 years old except as permitted by applicable law. If we discover that we have collected personal information from a person under the age of 16 or 13 years old other than as permitted by applicable law, we will forthwith delete the relevant information.